Writing that just gave me an idea...

Things NOT to do when calling any phone supported service with a Live Operator....

1) Do NOT call when you are in your car running errands, outside sunbathing, vacationing in Tahiti, or anywhere else that is not right in front of the computer that is having a problem.
2) Do NOT call if you are in the middle of eating lunch, breakfast, tea, or any other time when your mouth is full of...anything..(chewing gum is the WORST thing you could do...)
3) Do NOT begin your call with "i'm not very computer literate...". Trust me, it will become painfully obvious as we proceed...
4) Do NOT put me on hold so that you can answer your other line, your cell phone, your front door, etc.
5) Do NOT call on your speakerphone from accross the room with 10 other people in your office. I don't care how important you think you are.

There's a lot more where that came from but I think that's a good start.
Have you hugged your tech support technician today?